lx group FAQ
Users of lx group ask about account setup and KYC verification, deposit and withdrawal methods, football betting and live-casino gameplay, payment processing windows, and security features. We at lx group built this FAQ to answer the most common questions so you understand how our platform works before you open an account or make your first transaction.
This page covers account registration, payment options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories, promotion codes, and withdrawal flows. If you cannot find what you need here, our support team is available through the help centre in your lx group account.
For detailed rules on bonuses, wagering terms, or account restrictions, read our Terms and ConditionsFor privacy and data handling, visit our Privacy PolicyOur Legal Notice outlines our jurisdiction-restricted service area and operational framework.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and bettingfootball betting, live-dealer tables, slot games, and esports markets
- Support and account controllanguage support, promotion codes, and account tools
We at lx group require two documents for KYC verification. First, a government-issued photo ID—national ID card, passport, or driver's license (both sides if applicable). Second, a proof-of-address document issued in your name within the last 12 months—utility bill (electricity, water, internet), bank statement, or official government letter. Upload clear photos or scans of both documents via your Account Settings. Our team reviews your documents and confirms verification usually within one business day. If we request clarification, we send a message to your registered email address.
Your lx group Account Settings page gives you full control. You can update your email, mobile number, and password anytime. Enable two-factor authentication (2FA) via SMS or authenticator app for extra security. You can view your complete transaction history, bet records, and account balance in real time. You can also add or change your withdrawal payment method. From Account Settings, you can request a password reset if you forget your login details—we send a reset link to your registered email.
Payments and transactions
We at lx group support flexible deposit ranges via all our payment methods. The minimum and maximum amounts vary by payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) each have their own limits. When you go to deposit on lx group, the system displays the exact range for your chosen method. We do not charge deposit fees. Your full deposit amount credits to your account instantly for e-wallets and within moments for bank transfers. If a deposit fails, we investigate and refund your funds within one business day.
To deposit via e-wallet, mobile banking, or local payment on lx group, log in and go to the Deposit section. Choose your payment method and enter the amount. You are redirected to the app or website of your chosen wallet. Confirm the payment, and we receive confirmation instantly. Your lx group balance updates immediately. No deposit fees apply. The same process works for online payment and e-wallet. If you are in Jakarta, Surabaya, Bandung, or Medan, these methods are widely available. Bank transfers (mobile banking, local payment, online payment, e-wallet) use virtual account numbers—we generate a unique account for you each deposit, and your funds clear when we receive your transfer.
Games and betting
We at lx group cover major football competitions and events. Our live betting includes Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup), Piala AFF (Southeast Asian championship), Champions League, Premier League, and other international fixtures. We also list esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We update odds in real time as matches progress. Your game history and all your bets are visible in your Account Settings on lx group anytime.
Support and account control
When you register on lx group or during your first deposit, we offer a field to enter a promotion code if you have one. Enter the code in the designated box before you complete registration or submit your deposit. The code applies to your account, and any associated offer is credited (subject to our terms). You can also enter a promotion code later via your Account Settings under Promotions. If your code does not work, check that you typed it correctly (codes are case-sensitive). Our support team can help if you believe your code is valid but did not apply.
Our lx group support team handles English. We provide help via the support centre in your account—open a ticket with your question and a team member will respond. Response times vary, but we aim to assist with account issues, payment problems, and general platform questions as quickly as possible. For urgent issues, check if your question is answered in our FAQ or our Terms and Conditions first. During peak hours or around major holidays such as Idul Fitri, Idul Adha, or Imlek, response times may be longer.