lx group Privacy Policy

This page describes what we collect when you use lx group and how we keep that data protected. Your privacy matters to us—we encrypt all account information, verify your identity through secure KYC processes, and never sell your personal data to third parties.

We at lx group collect information necessary to operate our platform: your name, email, phone number, address, and government-issued ID during account registration. We also track your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. We record your gameplay activity (bets placed, results, account balance) to calculate payouts and detect fraud. We do not sell this data—we use it only to operate lx group, comply with anti-money-laundering laws, and improve our service.

This policy explains how we collect, store, and protect your information on all lx group access points: Android app, iOS Web browser, and desktop. It also covers your rights to access, correct, or delete your data, and how to contact us with privacy concerns.

What We Collect on lx group and Why

Identity and Registration Data

When you register an account on lx group, we collect your full legal name, date of birth, email, phone number, and residential address. We verify this information against government-issued ID (passport, national ID card, driving licence) and proof of address (utility bill, rental agreement, bank statement). We store identity documents securely and use them only for KYC verification—we do not share them publicly.

We retain your identity information for five years after account closure to comply with anti-money-laundering regulations in the jurisdictions where we operate. After five years, we securely delete personal data. If you request earlier deletion, we honour that request unless legal requirements mandate retention.

Payment and Transaction Data

We record all deposits and withdrawals on lx group, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank account), amount, date, and status. We do not store your full mobile banking or local payment credentials—we store only the phone number or account identifier linked to your lx group profile. Payment processors (e.g., online payment's servers, your bank's servers) hold the full payment credentials; we access them only to process transactions.

Your transaction history is visible in Account Settings on lx group at any time. We use transaction data to settle payouts, detect fraud, and comply with financial reporting obligations. We never sell transaction records to advertisers or data brokers.

Gameplay and Betting Activity

We record every bet you place on lx group: the sport or game (Liga 1, Piala AFF, live-dealer blackjack, Aviator slot, Mobile Legends esports), the odds, your stake, the result, and your payout. We use this data to calculate your account balance, detect fraud patterns, and improve our odds calculations. Your betting history is visible only to you (in Account Settings) and to our authorized staff for dispute resolution.

We retain betting records for seven years to satisfy audit and regulatory requirements. After seven years, we archive betting data separately and delete it after ten years. Your account balance, however, is tied to withdrawals and deposits—it remains accessible as long as your account exists.

Device and Usage Data

When you access lx group on your Android phone, iPhone, or desktop, we log your IP address, device type, operating system, and browser version. We use this data to detect unauthorized access, prevent fraud, and debug technical issues. We do not track your physical location—we use your IP address only to identify your country and block access from jurisdictions where lx group services are prohibited.

We also track how you use our platform: which games you view, how long you stay on each page, and which features you access. This usage data helps us optimize lx group's user interface and improve performance on mobile networks. We do not share this data with advertisers—it is used internally only.

Cookies and Tracking Technologies

We use cookies on lx group to store your login session, remember your language preference, and track your activity within the app or browser. Session cookies expire when you log out. Preference cookies persist for up to one year so lx group remembers your settings across visits. We do not use third-party tracking cookies (e.g., from Google Analytics or Facebook Pixel) on lx group.

You can disable cookies in your browser settings, but lx group may not function properly without them. Push notifications on Android app and iOS Web also use device-level identifiers—you control these in your phone's notification settings and in Account Settings on lx group.

How We Protect Your Data and Your Rights on lx group

Data Protection and Security

We at lx group encrypt all data in transit (using HTTPS/TLS) and at rest (using AES-256 encryption on our servers). Our servers sit in data centres with physical security, access controls, and 24/7 monitoring. We conduct annual security audits by independent third parties. If we discover a data breach, we notify affected users within 72 hours and provide guidance on protective steps.

We require employees and contractors to sign confidentiality agreements. We do not share your lx group data with third parties except where necessary to process transactions (e.g., your bank) or as required by law (e.g., law enforcement with a warrant). We never sell your data to advertisers, data brokers, or other commercial entities.

Your Rights on lx group

You have the right to access all personal data we hold about you on lx group. Contact our support team through Account Settings, and we provide a complete export of your data within 30 days. You can also correct inaccurate information directly in Account Settings (name, email, phone) or request corrections by contacting support.

You have the right to delete your account and associated data. Account closure is permanent—we delete gameplay records, betting history, and payment information after the applicable retention periods. However, we retain limited data (name, account ID, transaction totals) for up to five years to comply with financial regulations. If you request deletion before the retention period, we honour that request and document the deletion per regulatory requirements.

Policy Updates and Contact

We review this privacy policy annually and update it if our practices change. Updates are published on this page and in your Account Settings on lx group at least 30 days before taking effect. Continued use of lx group after the notice period means you accept the updated policy. If you disagree with any change, you may close your account anytime.

If you have privacy concerns, contact our support team through Account Settings on lx group or email us directly. We respond to all privacy requests within 10 business days. Our commitment is to handle your data transparently and securely. Our lx group services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions can access their data subject to this policy. If you reside in a jurisdiction where online wagering is prohibited, we do not collect your data—you should not access lx group.

• We collect only the minimum data necessary to operate lx group and comply with law.
• We encrypt all data in transit and at rest using industry-standard protocols.
• We never sell your data to third parties or use it for marketing outside lx group.
• You can access, correct, or delete your data anytime through Account Settings or by contacting support.
• We retain personal data for regulatory periods (5–10 years) then securely delete it.