lx group Terms of Use

Football enthusiasts across Indonesia use online platforms to track Liga 1 fixtures and Piala AFF schedules; digital payment adoption via DANA, e-wallet, and mobile banking has grown steadily in the region. Our lx group platform operates within this context, serving users who access our sportsbook, live-dealer tables, slot games, and esports markets through mobile browsers and apps.

We at lx group publish these terms to outline the conditions under which you access our platform, fund your account, place bets, withdraw winnings, and resolve disputes. Our terms are not boilerplate—they reflect how we actually handle account verification (KYC), payment processing via Indonesian e-wallets and bank transfers, bonus crediting, and withdrawal review windows.

This document covers account-opening conditions, deposit and withdrawal rules, bonus eligibility, our dispute-resolution process, and jurisdiction notice. By accessing lx group, you accept these terms. If you disagree with any provision, you may close your account anytime through Account Settings.

Account Opening and Verification on lx group

When you register an account on lx group, we ask for your full legal name, date of birth, email, and phone number. We verify your identity using government-issued ID (passport, national ID, driving licence) and proof of address (utility bill, bank statement, rental agreement). This KYC (Know Your Customer) process is mandatory—we do not permit gameplay or deposits without completed verification.

We store your identity documents securely and do not share them with third parties except where required by law. Once verified, your account on lx group is active for login, deposits, gameplay, and withdrawals. Verification typically completes within one business day. If we flag your documents for manual review, we notify you via email or SMS and provide a resolution timeframe.

Deposit Methods and Fund Handling

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. When you deposit on lx group, your funds are held in trust and credited to your account balance immediately upon confirmation. We do not charge deposit fees—what you transfer equals your account credit.

Deposits are non-refundable once processed, except where applicable law mandates otherwise (e.g., duplicate transfers, unauthorized transactions). If you believe a deposit was processed in error, contact our support team within 48 hours with proof of transfer. We investigate and reverse fraudulent or duplicate charges at no cost to you.

Withdrawal Process and Review Windows

To withdraw on lx group, navigate to Account Settings, select your withdrawal method (mobile banking, local payment, bank transfer, etc.), enter your amount, and confirm. We verify your account has sufficient balance and no active restrictions before processing. Your withdrawal enters a standard review window where we confirm your identity matches your withdrawal destination and check for fraud signals.

We do not guarantee instantaneous withdrawals. The review window typically takes one to two business days, though e-wallet transfers (online payment, e-wallet) often complete faster than bank transfers. Once approved, your funds transfer to your chosen payment method; the final clearing time depends on your bank or e-wallet provider, not lx group. We track all withdrawals in your Account Settings transaction history so you see real-time status updates.

Bonus Terms and Eligibility

We occasionally offer account credits (welcome bonuses, reload bonuses, cashback, loyalty rewards) to eligible users on lx group. These bonuses are promotional credits—not cash. Bonus terms vary by offer and are clearly stated when we credit your account. Bonuses typically carry wagering requirements (e.g., play the bonus amount several times on eligible games before withdrawing) and time limits (e.g., claim within 30 days).

We reserve the right to withhold, cancel, or reclaim bonuses if we detect abuse (e.g., placing contradictory bets to guarantee profit, collusion, violation of these terms). If your bonus is reclaimed, the associated winnings are reversed. Bonus eligibility requires a verified account, first deposit, and compliance with our bonus terms. We do not offer bonuses to users in jurisdictions where online wagering is prohibited.

Our lx group Dispute Resolution and Jurisdiction Notice

If you believe lx group has breached these terms or caused you harm, contact our support team through your Account Settings or via email. We investigate all complaints and respond within five business days. We aim to resolve disputes fairly and transparently. If we cannot reach agreement, you may pursue legal remedies available in your jurisdiction.

Our lx group platform is operated subject to the laws and regulations of the jurisdictions in which we are licensed and authorized. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of lx group comply with their own jurisdiction's law. If local law restricts or forbids your use of our platform, you must close your account and cease using lx group.

Gameplay Rules and Odds

All games on lx group (sports betting, live-dealer tables, slots, esports) operate under standardized rules published in our game guides. Odds are calculated by our systems based on real-time market data and are subject to change. We do not guarantee specific odds or outcomes. All games use certified random number generators (RNG) for fairness. Sports results are determined by official league sources (Liga 1, Piala AFF, Champions League, MotoGP, etc.). Live-dealer games are broadcast from licensed studios with multiple camera angles.

We settle disputes over gameplay outcomes using official league records (for sports) or game-server logs (for slots and casino games). If a dispute cannot be resolved by consulting these sources, we defer to our independent auditor's assessment. Users accept these methods as binding when they place bets on lx group.

Account Closure and Data Retention

You may close your lx group account anytime via Account Settings. Closure is immediate—you cannot log in or place new bets. If your account holds a balance, we process a final withdrawal to your registered payment method. Your account data (identity documents, transaction history, bets placed) is retained for five years as required by anti-money-laundering regulations, then securely deleted.

We reserve the right to suspend or close accounts that violate these terms, engage in fraud, or breach legal compliance obligations. A suspended account cannot log in, deposit, or withdraw. We notify you of suspension and provide a reasonable opportunity to cure the breach. Permanent closure results in loss of account access and forfeiture of any outstanding balance (subject to regulatory override).

• We enforce these terms uniformly across all lx group users in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan, and other regions where our services are legal).
• Updates to these terms are published on our website and in your Account Settings 30 days before taking effect. Continued use of lx group after the notice period means you accept the updated terms.
• These terms are governed by the laws of the jurisdictions where lx group holds its licenses; you agree to resolve disputes under those laws.

For questions about these terms, account verification, deposit and withdrawal procedures, or dispute resolution, visit our FAQ or contact support through your Account Settings on lx group. Our terms apply to all users accessing lx group services. By using our platform, you acknowledge that you have read, understood, and agreed to these terms. Our lx group services are available only where local law permits. If you have concerns about your legal right to use our platform, consult local counsel before registering or depositing.